Warranty

FingerPulseOximeters guarantees new equipment other than accessories to be free from defects in workmanship and materials for a period of eighteen months (six months for disposable accessories) from date of shipment under normal use and service. Our company's obligation under this warranty is limited to repairing, at our company's option, any part which upon our company's examination proves defective.

Return Policy

Service Claim Procedure

Contact the Service Department by a Service Claim Form with detailed information of the problem. Please provide the model number, serial number, and a brief description of the reason for return, a clear picture for showing the problem is better evidence.

Return Procedure

In the event that it becomes necessary to return a part to our company, the following procedure should be followed:

Before the shipment of the material, obtain a RMA (Return Materials Authorization) Form. The RMA number, description of returning parts and shipping instruction are included in the RMA Form. The RMA number must appear on the outside of the shipping packaging. Return shipments will not be accepted if the RMA number is not clearly visible.

If you are not completely satisfied with your merchandise, you may return it for a refund within 7 days from the date of delivery. Freight will be paid by customer/distributer.  Returns will not be accepted after 7 days.

Returns with no RMA number will be refused!

Returned merchandise must be sent back in a box (padded envelopes will be refused) with original product packaging, parts and accessories in the same salable condition it was received in or the package will be refused.

Freight Policy

Out of box failure: The device proves to be defective but it has never worked after reaching to distributors/ customers within warranty, then FPO  will pay for the freight in both directions.

Within warranty period: The distributors/customer is responsible for the freight of the device which is shipped to FPO for repair. FPO is responsible for the freight from FPO to the distributor/customer.

After warranty period: The customer undertakes any freight for returned device.

Technical Support

If you have any questions about maintenance, technical specifications or malfunctions of devices, do not hesitate to contact us immediately